Do you offer an up-time guarantee (SLA)?

Yes, we do! We guarantee a minimum up-time of 99.9% for all our services. Depending on an additional SLA, we are also able to offer either 99.95% or 99.99% up-time guarantee.

The up-time is calculated on a monthly basis and a (partial) refund is possible when we did not live up to this guarantee.

site Was this answer helpful?

Related Articles

Which payment methods do you support?

We currently support iDeal (The Netherlands), Bank Transfer, SEPA Direct Debit and PayPal. To...

Where will my hardware be located?

Our primary location is Data Facilities in Spijkenisse, which is a 15 minute drive in southern...

What about a disputes committee?

In the case we are not able to help you with issues or complaints - we are a member of...

Can I upgrade or downgrade my service?

Most services can be easily upgraded without any downtime. Just take a look at our customer panel...

Can I upgrade or downgrade my service?

Most services can be easily upgraded without any downtime. Just take a look at our customer panel...

Powered by WHMCompleteSolution