How does the free remote hands work?

All packages come with free remote hands:

  • Between 9AM and 6PM, on-site datacenter staff can be contacted free of charge to execute small remote hands tasks, like rebooting servers, swapping hardware or trouble shooting some simple issues. 
  • Once a week, our own staff will be available in the datecenter to execute bigger remote hands tasks, like reinstalling operating systems or installing larger pieces of hardware received at our office. 

We prefer to schedule remote hands to be executed by our own staff, in case there is no urgent matter. In this way, we can guarantee high quality and personal support.

Urgent remote hands outside office hours is calculated at an hourly rate of €80 excl. VAT (except when our own staff is on-site).

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